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Meet Courtney Desautels, NCPERS’ Member Services Coordinator
Have you met NCPERS' newest team member, Courtney Desautels?
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Have you met NCPERS' newest team member, Courtney Desautels? You may have seen her onsite at the registration desk or spoken on the phone, because in her short tenure as the Member Services Coordinator she has already played an integral role in supporting our events and membership teams.
Keep reading to get to know Courtney better and to learn more about what she does as NCPERS' Member Services Coordinator:
Q: What does a typical week as NCPERS' Member Services Coordinator look like?
A: My typical week is quite varied. I respond to a range of questions about membership, events and education, online account access, and more from our members via email and phone. I also do a little accounting, process payments and registrations, help prepare for the conferences, post new job openings on behalf of members, and continually update our always-growing membership database. Did you know we have over 5,000 members in our database?
Q: What do you like most about the role so far?
A: The best part of my job is talking or emailing with people from all over the country—to spend a few minutes focused on life as a teacher in sunny El Paso and then the next call savoring that Boston accent (where I have family) from a police officer enduring the winter weather. I think I enjoy the connections within the public sector as the majority of my family works in or retired from the public sector, including a teacher in Massachusetts.
Q: Having worked in the public pension industry for a few months now, has anything you've learned surprised you?
A: I've been intrigued by the variety of skill sets needed to support pension funds. I did not expect to have the opportunity to interact with actuaries, lawyers, scholars, and more. I have really enjoyed learning so much from them at our events and through my interactions with members.
Oh, and the acronyms! I have been surprised (floored might be the better word) at the number of acronyms in this field. I used to work with the military, so that says a lot!
Q: Where are you from?
A: I was born in Sacramento, California, but spent most of my childhood in Pittsburgh, Pennsylvania, and Columbus, Ohio.
Q: When you're not assisting NCPERS members, what do you enjoy doing?
A: I enjoy traveling and being on the water (lake or ocean). I love to paddleboard and my goal is to get my golden retriever to get on the board with me. His goal is to eat as many sticks on the beach as possible, so we shall see who perseveres. When not on the go, I am happy spending time with family watching the WNBA (go Mystics!) and cheering on the Pittsburgh Steelers and Ohio State Buckeyes.
Q: How can members contact you?
A: The best way to reach me is at (202) 601-2445 or email me at cdesautels@ncpers.org.
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