From Back Office to Front Line: How AI Is Reshaping Pension Administration

Artificial intelligence is changing the way public pension systems operate from streamlining internal processes to enhancing how members access information and services. As organizations face growing service demands and evolving member expectations, AI is emerging as a tool to help modernize pension administration and improve the overall member experience. Join leaders from the New York City Employees’ Retirement System (NYCERS) for a discussion on how AI is supporting innovation across pension operation. This webinar will be recorded and available on demand. Please direct any questions to education@ncpers.org.

Speakers

Elizabeth Reyes, Executive Director, NYCERS

Stephen Kelly, Director of Innovation and Transformation, NYCERS

Prabesh Prakash, Deputy Director, Innovation & Transformation

Moderator

Matt Eckel, NCPERS Director of Research