Communications & Member Services Summit 2026
Strategies for Tomorrow, Delivered Today
Following three years of rapid growth, the Pension Communications Summit has evolved to meet the needs of the public pension community with the 2026 debut of the Communications & Member Services Summit.
Why Attend NCPERS Communications & Member Services Summit?
- Get inspired: Find out how other public pensions are connecting with plan participants, educating beneficiaries, and leveraging technology to better serve their members.
- Customize your learning experience: With dual tracks focused on member services and communications challenges, you can tailor your learning experience based on your needs. General sessions bring the group together for broader discussions on best practices and expert insights.
- Discover a network of your peers: Facilitated discussions enable plan staff to connect with and learn from peers. Continue the conversation during networking breaks and receptions — where you’ll have the opportunity to build new relationships and strengthen existing ones.
- Celebrate industry excellence: During the Summit, the Public Pension Communicator of the Year Awards will be presented as we celebrate outstanding leadership, creativity, and impact in public pension communications.
Learn more about NCPERS Public Pension Communicator of the Year Awards and opportunities to connect with peers year-round with our Pension Fund Roundtables.
Who Should Attend?
All public pension professionals who work in member services, benefits administration, communications, digital media, and/or technology are welcome to attend. Did you know NCPERS members save nearly 50% on registration fees? Learn more about the many benefits of joining the NCPERS network or get in touch to verify your organization’s membership status.
Interested in Sponsorship?
Sponsoring the Summit offers meaningful visibility with pension communicators and member services leaders, who make up 99 percent of attendees, representing an estimated 99 to 1 ratio of trustees to service providers. Please contact events@ncpers.org, if your organization is interested in learning more about sponsorship opportunities.
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Early-Bird Registration
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$800.00 |
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Early-Bird Registration
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$1,000.00 |
NON-MEMBER REGISTRATION
This category is NOT applicable to Service Provider members.
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Early-Bird Registration
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$1,500.00 |
Registration by Mail
To submit your registration by mail, please download and complete the registration form:
NCPERS
1201 New York Avenue, NW
Suite 850
Washington, DC 20005
Registration Changes
All requests to modify a registration must be submitted by emailing registration@ncpers.org or by calling 202-601-2445.
Cancellation Policy
All cancellation requests must be submitted in writing to registration@ncpers.org by February 16. Cancellations received by this date are eligible for a refund, less a $100 administrative fee. Cancellations received after January 16 are not eligible for a refund.
Refund Policy
Refunds will be issued only for written cancellation requests received by January 16 and will be processed less a $100 administrative fee. All refunds will be issued to the original form of payment. No refunds will be issued after February 16.
Substitution Policy
Substitutions are permitted at no additional cost at any time prior to the event. The original registrant is responsible for providing the substitute’s complete contact information. All substitution requests must be submitted in writing to registration@ncpers.org.
Health And Safety
NCPERS prioritizes the well-being of attendees and staff. We encourage respect for personal choices regarding masks and physical contact, adherence to any local or venue guidelines, and staying home if unwell. Thank you for helping us create a safe and welcoming environment.
Complaint Resolution
NCPERS is dedicated to providing a positive, engaging, and valuable experience for all attendees of our educational programs. We welcome feedback and take all complaints seriously as part of our ongoing commitment to improving our programs and services.
Attendees are encouraged to share their concerns by contacting us at info@ncpers.org.
All complaints will be reviewed promptly, and we will provide a response within two (2) business days.
The Westin San Diego Bayview
NCPERS Room Rate: $259 per night (plus tax)
Reservation Deadline: Friday, February 6
Reservations: Call 1-888-627-9033 and request the NCPERS room block
Reserve your room within the NCPERS hotel block by Friday, February 6 to secure the discounted group rate and stay conveniently near all event activities. Booking through our block also helps NCPERS meet its contract requirements and keep overall costs down for attendees.
After the February 6 booking deadline, rooms and rates are subject to hotels availability and discretion. Rooms in the block may also sell out before the deadline, so we encourage you to make your reservation early!
TRANSPORTATION
The closest airport near is San Diego International Airport (SAN). SAN is located approximately 2.0 Miles from the hotel.
The hotel also offers shuttle service to San Diego International Airport (SAN).
HOTEL POLICIES
Check-in: 3:00 PM
Check-out: 11:00 AM
Parking
Valet: $60.00 daily
Tax
Room Rates shown do not include Room Tax of 15.945% per night (subject to change). Destination Fee WAIVED. Total charges presented on the website will include all room fees and taxes.
Cancellation Policy
Cancellations made within 72 hours of arrival will forfeit one night’s room and tax.
Here's What Past Attendees Are Saying:
“The energy was electric as top communicators from across the country came together to elevate public pension communications. The exchange of ideas, tools, and experiences was inspiring!” - Amelia Herrera-Robles, Public Information Director, Los Angeles City Employees' Retirement System (LACERS)
