National Conference on Public Employee Retirement Systems

The Voice for Public Pensions

2024 Communications Summit Agenda

FINAL AGENDA & POWERPOINTS
Click the session title for the PowerPoint you wish to download (if available).
As of 1/22/24
 
SUNDAY, JANUARY 21
 
2:00 PM – 6:00 PM     Registration
                                    Potomac Ballroom Foyer
 
3:30 PM–5:30 PM       Opening General Session
                                    Potomac Ballroom 3

 
3:30 PM – 4:30 PM     Introductions & Networking
  • Get to know your fellow pension communications professionals during this informal kickoff session 

4:30 PM – 5:30 PM     Journalist Fireside Chat: State of the Industry
     Speakers: Alicia McElhaney, Institutional Investor; Brian Croce, Pensions & Investments; and                        Christian Palmer, Arizona PSPRS (moderator)
  • Hear the journalist perspective on the state of the industry
  • Get tips for building relationships and working effectively with journalists

5:45 PM – 7:00 PM     Networking Reception
     RedBud Room
 

MONDAY, JANUARY 22
 
7:00 AM – 6:00 PM     Registration
                                    Potomac Ballroom Foyer
 
7:00 AM – 8:00 AM     Breakfast
                                   Potomac Ballroom 2
 
8:00 AM–5:30 PM       General Session
                                    Potomac Ballroom 3

 
               Speaker: Olivia Applegate, SBCERA
  • From onboarding to retirement, you have a responsibility and opportunity to engage with your members.
  • Learn how to address various communication preferences and different levels of technological savviness.
  • Learn how you can improve member engagement at various life stages.
 
              Speaker: Kelly Kenneally, NIRS
  • Spokesperson training and best practices
  • Communicating effectively about complex topics 
  • Reputational risk management

                Speaker: Marty Karlon, New Hampshire Retirement System
  • Find out how the New Hampshire Retirement System implemented an effective communications strategy to correct misinformation and build trust in the system 
  • Get tips for taking control of your plan’s narrative 
  • Learn strategies for building trust in your pension’s investments, administration

10:15 AM – 10:45 AM   Networking Break
                                    Potomac Ballroom 2

 
10:45 AM – 11:30 AM   Optimizing Your Fund's Social Media Strategy
                Speaker: Karen Doron, CalSTRS
  • Strategies for building and engaging followers
  • Evaluating which channels are best to pursue; different use cases for social media
  • How to set effective internal policies around social media
  • The role of social media in your overall communications strategy

     Speakers: Joe Potischman, Linea Solutions
  • Opportunities to use AI in your communications
  • Tools and programs to consider
  • The importance of having an AI policy in place (and tips for developing a thought policy)

12:15 PM – 1:15 PM   Networking Lunch
                                    Potomac Ballroom 2
 
      Speakers: Shawn Harper and Jonathan Yost, Oregon PERS
  • Find out how Oregon PERS significantly reduced their call center volume with an employer communications specialist
  • Get ideas for improving data and reducing call volume
  • Learn scalable strategies to optimize communications to employers and improve the experience for plan participants and retirees 

     Speakers: Mehrin Rahman, COAERS; Patrick von Keyserling, Colorado PERA; and Sandeep Mehta,             PensionX
  • Learn from the experience of peers who recently went through a website redesign or app launch
  • Learn more about the transformational impact of self-service apps and portals

3:00 PM – 3:30 PM     Networking Break
                                    Potomac Ballroom 2
 
     Speaker: Laurie Mitchell, Tegrit
  • How a new pension administration system (PAS) creates opportunities for improved member communications
  • Establishing your role in the transition or replacement process
  • Tips for making the communications transition a success

     Speaker: Elyse Jancosko, Syntropy Partners
  • Demonstrating the value of the communications role internally
  • Working effectively across teams and managing up
  • Tips for effective change management and leadership

4:45 PM – 5:30 PM     Honoring the 2023 Public Pension Communicators of the Year
                                    Potomac Ballroom 3
 
5:30 PM – 6:30 PM     Joint Communications Summit and Legislative Conference Networking Reception
                                    Potomac Ballroom 2