National Conference on Public Employee Retirement Systems

The Voice for Public Pensions

2024 Communications Summit Agenda

Click the session title for the PowerPoint you wish to download (if available).
As of 1/22/24
2:00 PM – 6:00 PM     Registration
                                    Potomac Ballroom Foyer
3:30 PM–5:30 PM       Opening General Session
                                    Potomac Ballroom 3

3:30 PM – 4:30 PM     Introductions & Networking
  • Get to know your fellow pension communications professionals during this informal kickoff session 

4:30 PM – 5:30 PM     Journalist Fireside Chat: State of the Industry
     Speakers: Alicia McElhaney, Institutional Investor; Brian Croce, Pensions & Investments; and                        Christian Palmer, Arizona PSPRS (moderator)
  • Hear the journalist perspective on the state of the industry
  • Get tips for building relationships and working effectively with journalists

5:45 PM – 7:00 PM     Networking Reception
     RedBud Room

7:00 AM – 6:00 PM     Registration
                                    Potomac Ballroom Foyer
7:00 AM – 8:00 AM     Breakfast
                                   Potomac Ballroom 2
8:00 AM–5:30 PM       General Session
                                    Potomac Ballroom 3

               Speaker: Olivia Applegate, SBCERA
  • From onboarding to retirement, you have a responsibility and opportunity to engage with your members.
  • Learn how to address various communication preferences and different levels of technological savviness.
  • Learn how you can improve member engagement at various life stages.
              Speaker: Kelly Kenneally, NIRS
  • Spokesperson training and best practices
  • Communicating effectively about complex topics 
  • Reputational risk management

                Speaker: Marty Karlon, New Hampshire Retirement System
  • Find out how the New Hampshire Retirement System implemented an effective communications strategy to correct misinformation and build trust in the system 
  • Get tips for taking control of your plan’s narrative 
  • Learn strategies for building trust in your pension’s investments, administration

10:15 AM – 10:45 AM   Networking Break
                                    Potomac Ballroom 2

10:45 AM – 11:30 AM   Optimizing Your Fund's Social Media Strategy
                Speaker: Karen Doron, CalSTRS
  • Strategies for building and engaging followers
  • Evaluating which channels are best to pursue; different use cases for social media
  • How to set effective internal policies around social media
  • The role of social media in your overall communications strategy

     Speakers: Joe Potischman, Linea Solutions
  • Opportunities to use AI in your communications
  • Tools and programs to consider
  • The importance of having an AI policy in place (and tips for developing a thought policy)

12:15 PM – 1:15 PM   Networking Lunch
                                    Potomac Ballroom 2
      Speakers: Shawn Harper and Jonathan Yost, Oregon PERS
  • Find out how Oregon PERS significantly reduced their call center volume with an employer communications specialist
  • Get ideas for improving data and reducing call volume
  • Learn scalable strategies to optimize communications to employers and improve the experience for plan participants and retirees 

     Speakers: Mehrin Rahman, COAERS; Patrick von Keyserling, Colorado PERA; and Sandeep Mehta,             PensionX
  • Learn from the experience of peers who recently went through a website redesign or app launch
  • Learn more about the transformational impact of self-service apps and portals

3:00 PM – 3:30 PM     Networking Break
                                    Potomac Ballroom 2
     Speaker: Laurie Mitchell, Tegrit
  • How a new pension administration system (PAS) creates opportunities for improved member communications
  • Establishing your role in the transition or replacement process
  • Tips for making the communications transition a success

     Speaker: Elyse Jancosko, Syntropy Partners
  • Demonstrating the value of the communications role internally
  • Working effectively across teams and managing up
  • Tips for effective change management and leadership

4:45 PM – 5:30 PM     Honoring the 2023 Public Pension Communicators of the Year
                                    Potomac Ballroom 3
5:30 PM – 6:30 PM     Joint Communications Summit and Legislative Conference Networking Reception
                                    Potomac Ballroom 2