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Strategies for Tomorrow, Delivered Today
NCPERS Communications & Member Services Summit
Get inspired at NCPERS Communications & Member Services Summit: Find out how other public pensions are successfully connecting with plan participants, educating beneficiaries, and implementing technology to better serve their members.
About NCPERS Communications & Member Services Summit
New technologies, changing member expectations, and emerging regulations are reshaping how public pensions engage with stakeholders. NCPERS Communications & Member Services Summit provides a crucial platform for public pension professionals to convene, exchange innovative ideas, and delve into best practices that drive industry-wide progress.
Discover a national network of your peers as you connect with more than 200 public pension professionals. With an emphasis on peer-to-peer learning, you’ll find out how other public pensions are successfully reaching plan participants, educating beneficiaries, and implementing technology to better serve their members.
Sign up here for news about the next summit, held March 2027 in New Orleans.
“It was one of the best pension related conferences that I have been to because it was targeted directly to the needs of pension communications professionals. Also, the connections that were made throughout are priceless and I know will help us all propel our agency efforts.” – Winston Buckley, Director of Communications & Outreach, Teachers Retirement System of Georgia (TRSGA)
“The Summit brought together a diverse and dynamic group of communicators, and the exchange of ideas and experiences was truly inspiring. I am thankful for the chance to contribute to the conversation around best practices in communication and learn from my fellow communicators who are doing fantastic work across the country.” – Mehrin Rahman, Communications Director, City of Austin Employees' Retirement System (COAERS)
Why Attend NCPERS Communications & Member Services Summit?
Each year’s agenda is shaped by the direction of program directors—fellow pension professionals and members of NCPERS Communications & Member Services Roundtables. Read the 2026 recap for a preview of what to expect.
- Get inspired: Find out how other public pensions are connecting with plan participants, educating beneficiaries, and leveraging technology to better serve their members.
- Customize your learning experience: With dual tracks focused on member services and communications challenges, you can tailor your learning experience based on your needs. General sessions bring the group together for broader discussions on best practices and expert insights.
- Discover a network of your peers: Facilitated discussions enable plan staff to connect with and learn from peers. Continue the conversation during networking breaks and receptions — where you’ll have the opportunity to build new relationships and strengthen existing ones.
- Celebrate industry excellence: During the Summit, the Public Pension Communicator of the Year Awards will be presented as we celebrate outstanding leadership, creativity, and impact in public pension communications.
Registration Information: NCPERS Communications & Member Services Summit
All public pension professionals who work in member services, benefits administration, communications, digital media, and/or technology are welcome to attend. Did you know NCPERS members save nearly 50% on registration fees? Learn more about the many benefits of joining the NCPERS network or get in touch to verify your organization’s membership status.
2027 Communications & Member Services Summit Registration Fees:
- Fund/Stakeholder Member: $850 (Early-Bird Rate)
- Non-Member Fund/Stakeholder: $1,575 (Early-Bird Rate)
- Service Provider Member: $1,050 (Early-Bird Rate)
Beyond the Summit: Stay Connected with NCPERS Pension Fund Roundtables
NCPERS Roundtables bring together public pension professionals from across the country to exchange ideas, crowdsource solutions, and stay ahead of emerging challenges. Participation is free for staff at NCPERS member pension funds.
Communications Roundtable
Communications professionals at public pensions meet on a bi-monthly (every other month) basis via Zoom. The Communications Roundtable currently has 150 participants representing nearly 100 systems.
Member Services Roundtable
Member Services directors and chiefs meet on a quarterly basis via Zoom. The Member Services Roundtable currently has more than 100 participants representing 73 systems.
NCPERS Public Pension Communicator of the Year Award
Each year at the Communications & Member Services Summit, NCPERS presents the
Public Pension Communicator of the Year Award to outstanding members of our community. These awards were created in recognition of the importance of the member experience, and in celebration of the industry professionals leading the way.
The Public Pension Communicator of the Year Award honors staff members at public pensions who have demonstrated exceptional leadership skills, shown superior innovation and creativity, and created a positive impact with their communications or member services work.
NCPERS encourages public pension professionals to consider submitting nominations for the 2027 awards. Additional details, eligibility information, and frequently asked questions are available here.
Show Your Support & Make an Impact: Become a Sponsor
Sponsorship packages at the NCPERS Communications & Member Services Summit are a powerful opportunity to position your brand in front of key decision-makers in the public pension community. These packages are designed to help you build relationships with current and prospective clients, gain high-impact visibility in an intimate and focused setting, and showcase your commitment to supporting sustainable public pensions.
Frequently Asked Questions: NCPERS Communications & Member Services Summit
Questions? Contact NCPERS’ Education Associate, Jessica Ransome, at jransome@ncpers.org or call 202-601-2449.