Communications & Member Services Summit

Following three years of rapid growth, the Pension Communications Summit is returning bigger and better than ever! NCPERS Communications & Member Services Summit will debut March 2-4, 2026 in San Diego, California. Designed for public pension professionals working in communications, member education, benefits, and pension administration, the Summit provides a crucial platform for public pension professionals to convene, exchange innovative ideas, and delve into best practices to help drive industry-wide progress. Register now to join us.

View the Agenda: Over three fast-paced days, you’ll gain insights into effective strategies for engaging stakeholders, educating beneficiaries, and implementing technology to better serve plan participants. Additionally, peer-to-peer learning and networking opportunities will integrate you deeply into the public pension community. Explore the preliminary program.

Registration Information: Be sure to register by February 16 to secure the discounted early-bird rate!
Please note: NCPERS members receive significant savings on registration fees. Not sure if your organization is a member? Contact membership@ncpers.org to learn more.

Book Your Room at The Westin San Diego Bayview: Make the most of your conference experience by staying where the action is! Book your room at The Westin San Diego Bayview by February 6 to take advantage of our exclusive group rate and enjoy the convenience of being just steps from the program. Availability is limited, so reserve early to lock in savings and ensure your place at the host hotel.

What to Expect at NCPERS Communications & Member Services Summit:

• Celebrate industry excellence: During the Summit, the Public Pension Communicator of the Year Awards will be presented as we celebrate outstanding leadership, creativity, and impact in public pension communications. Be sure to submit your nomination by December 16th for consideration.
• Get inspired: Find out how other public pensions are connecting with plan participants, educating beneficiaries, and implementing technology to better serve their members.
• Customize your learning experience: With dual tracks focused on member services and communications challenges, you can tailor your learning experience based on your needs. General sessions bring the group together for broader discussions on best practices and expert insights.
• Discover a network of your peers: Facilitated discussions enable plan staff to connect with and learn from peers. Continue the conversation during networking breaks and receptions—where you’ll have the opportunity to build new relationships and strengthen existing ones. Stay connected between each year's Summit with NCPERS Pension Fund Roundtables.