Member Services

Best practices and trends in member services, communications, and financial wellness. Find out how to submit articles on this topic here.

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NCPERS Launches New Summit for Communications and Member Services Pension Professionals
NCPERS Launches New Summit for Communications and Member Services Pension Professionals

NCPERS announces the inaugural Communications & Member Services Summit, March 2-4, 2026 in San Diego, offering pension professionals key insights on member engagement, AI, and more. Join industry leaders to enhance public pension communications and services. Continue Reading

Date posted07/1/2025


Recognizing Leadership and Innovation in Public Pension Communication
Recognizing Leadership and Innovation in Public Pension Communication

Discover the 2024 NCPERS Public Pension Communicator of the Year Award winners, recognized for leadership and innovation in public pension communication. Continue Reading

Date posted01/28/2025


User Stories for Communications Managers
User Stories for Communications Managers

User stories help communications managers define needs for pension administration system upgrades, enabling effective, timely member messaging and streamlined communication tools. Continue Reading

Date posted01/14/2025


Why Effective Communication Matters for Public Pensions
Why Effective Communication Matters for Public Pensions

Discover why effective communication is vital for public pensions to build trust, combat misinformation, and engage diverse generations in retirement planning. Continue Reading

Date posted01/2/2025


Empowering Pension Plan Participants Through Financial Education: Strategies for Success
Empowering Pension Plan Participants Through Financial Education: Strategies for Success

Empower pension participants with financial education to boost retirement security. Learn strategies, programs, and expert tips for effective pension plan engagement. Continue Reading

Date posted11/3/2024


What Goes Into a Successful Financial Wellness Program for Public Employees?
What Goes Into a Successful Financial Wellness Program for Public Employees?

Discover how Wisconsin Strong: Your Financial Security™ empowers over 18,300 public employees with personalized financial wellness education, boosting retirement readiness. Continue Reading

Date posted10/11/2024


NCPERS Now Accepting Nominations for the 2024 Public Pension Communicator of the Year Award
NCPERS Now Accepting Nominations for the 2024 Public Pension Communicator of the Year Award

NCPERS is now accepting nominations for the 2024 Public Pension Communicator of the Year Award. Submit by Nov 13 to honor excellence in public pension communications. Continue Reading

Date posted09/20/2024


Improving Members’ Well-Being: The Benefits from Time Management Training
Improving Members’ Well-Being: The Benefits from Time Management Training

Discover how time management training boosts employee well-being by reducing stress, enhancing control, and fostering work-life balance beyond productivity gains. Continue Reading

Date posted07/10/2024


Pensions Remain a Powerful Recruitment and Retention Tool, But Communication is Key
Pensions Remain a Powerful Recruitment and Retention Tool, But Communication is Key

Pensions remain a key recruitment and retention tool for public sector jobs, but effective communication and financial education are essential to maximize their value. Continue Reading

Date posted06/3/2024


NCPERS Recognizes Industry Leaders with Inaugural Public Pension Communicator of the Year Award
NCPERS Recognizes Industry Leaders with Inaugural Public Pension Communicator of the Year Award

NCPERS honored top public pension communicators in 2024, recognizing innovation and leadership in pension communications at the inaugural Public Pension Communicator of the Year Award. Continue Reading

Date posted01/23/2024